Millogic Software BV (hereinafter Millogic) provides the client the right to use the software and the right for support. The software is specified in the order or invoice.
The support and right to use the software modules are granted for a period of one year, or from first date of invoicing until 31st of December. This period is automatically renewed for a period of one year on January 1st of each calendar year, unless the client unsubscribes at least three months before the expiry of the calendar year. Unsubscribing terminates the right to use the software and right for support.
A decrease in users must be reported at least one month before the end of the year.
It is the client allowed to copy the software only for the purpose of a backup.
The annual fee for support and the right to use the software is 18 percent (in 2017) of the software price as listed in the official pricelist per order date. The fee for the license and support are charged annually in advance in the month of January. Any rate increase is published at least 14 days before the annual renewal. The payment must be made within 14 days after the date of the invoice.
Millogic will annually increase the rates according to the Dutch consumers (CBS-) index.
When payment terms are overdue, Millogic is entitled not to provide services as defined in Article 7
Millogic services include:
Modifying the software to the rules of the Dutch government.
The periodic improvement of the software in a manner determined by Millogic. Custom adjustments are excluded from these “updates”.
Providing information on the latest changes in the software.
The provision of copies of software if the clients copy is damaged.
Solving “bugs” in the software, if within the ability of Millogic.
Providing helpdesk information regarding the use of the software.
Costs for the delivery of new software releases regarding changes to the operating system software, changes to equipment and changes to development tools, are on behalf of the client, and not compensated by Millogic.
The helpdesk support will be provided on weekdays from Monday to Friday between 09.00- 17.00, Dutch time.
Millogic will support one contactperson per Mill7 installation unless otherwise agreed upon.
Costs for services, caused beyond the control of Millogic, can be charged as extra by Millogic.
If the client is located outside the Netherlands, then optional hotel and travel costs are charged as extra.
Confidentiality. Millogic commits itself to its employees and dealers to impose secrecy on all information provided by the client as confidential.
The software license and right to use the software are not transferable.
Backup: Millogic is not liable for loss of data or not functioning of the software due to data loss. Make a regular backup of the complete Mill7 folder and test restoring the software.
Only the Court of Amsterdam is authorized to resolve legal disputes.
Additional terms for the Mill7 Global license:
The global license starts with a minimum of five offices in different jurisdictions.
The licenses can only be used for offices owned by the Mill7 license holder (as listed on the website of the license holder).
Millogic provides Mill7 license keys per office, with a usercount per office.
Millogic will invoice to the license holder only. The main office is free to reinvoice other offices.
Millogic will only support few applicationmanagers of the license holder. Users of other offices will receive support from these applicationmanagers.
The fee is equal for all users of all offices. (Eg. If only one office uses extra modules then the related fee counts for all global users).
The minimal global Mill7 configuration is including the modules CRM, Accounting, Time and Billing.
All users in the usercount will be invoiced. Millogic provides one free user license per office (except for the main office) to enable support for the application manager.
When increasing the number of users during a year, the number of months left in the year are invoiced. A decrease in the number of users must be reported to Millogic Software at least two months before the end of the year for the global license.
When decreasing the number of licenses: No refund will be made for the current year.
Millogic handles data from clients with the utmost confidentiality.
There are different types of personal data:
A: The data of our own customers with a license to use Mill7
– This data is used for billing and supporting our customers only.
B: The data clients sent to us for helpdesk purposes.
– Mill7 has a build-in functionality to send data to the helpdesk.
This data does not contain any personal data nor does it contain any hidden personal data information that may be entered in descriptions, notes etc.
– When clients use this option to send their data to Millogic software, this data will only be used for reproducing errors. All data is removed afterwards.
C: Filing VAT and CoC declarations by Mill7.
– Clients can use the build-in functionality to file the annual accounts and VAT.
These filings are sent to the Chamber of commerce and Tax authorities by using our server.
No filing remains on our server.
Our server will only register the license number of our client and the CoC or VAT number and period of those declarations to be able to bill our client for these services.
Validation of terms
When installing or updating Mill7, the user is always asked to approve the Millogic terms.